MONITRONICS WINS BIG WITH 2010 AWARD!
For the second time, Frost and Sullivan has named Monitronics Company of the Year, Alarm Monitoring Residential Security. This highly prestigious accolade recognizes Monitronics’ innovations and customer service; best-in-industry practices; leadership; leading edge technology adoption; growth; and overall value to the customer. Monitronics is proud to claim this award which was made possible through its employees as well as Monitronics Authorized dealers.
The Excellence in Best Practices Awards are presented each year to companies that are predicted to encourage significant growth in their industries, have identified emerging trends before they became the standard in the marketplace, and have created advanced technologies that will catalyze and transform industries in the near future.
Frost & Sullivan Presents
2010 Excellence in Best Practices Awards
Monitronics received the 2012, 2013 and 2014 Consumers’ Choice Award® for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.* Winners are determined through a comprehensive and objective survey of consumers conducted by Survey Sampling International®.
Monitronics was honored to be recognized by the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) as the company that best demonstrated proactive and innovative false alarm strategies in 2013 with the Annual Police Dispatch Quality (PDQ) Award. Monitronics has worked diligently to reduce the number of police dispatch requests, while providing an exceptional experience for customers and building positive and beneficial partnerships with local law enforcement and emergency personnel throughout the United States, Canada and Puerto Rico.
Five Diamond Certification
The Central Station Alarm Association (CSAA) has awarded Monitronics’ Alarm Response Center with prestigious Five Diamond Certification. Less than 3 percent of recognized North American monitoring centers are Five Diamond Certified.
The CSAA Five Diamond Program is a certification program signifying excellence through five key points:
1) Commitment to random inspections and quality criteria standards by a nationally recognized third-party laboratory such as: UL or FM
2) Commitment to the highest levels of customer service
3) Commitment to ongoing job-related education and testing by having 100% of its operators certified using the CSAA online training series
4) Commitment to raising the industry standards through CSAA membership and participation in its activities
5) Commitment to reducing false dispatches